Refund policy

At B Earthy, we are committed to providing quality products and excellent customer service.

Due to the nature of many of our products, including consumables, supplements, tinctures, teas, and wellness products, we are unable to accept returns on opened, used, or tampered products.

Returns

We will gladly accept returns within 7 days of delivery if:

• The product was received damaged.
• The incorrect product was supplied.
• The product is unopened, unused, and in its original condition.

To initiate a return, please contact us at +27 65 895 4244 or via our Contact Us page.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed via the original payment method within 5–10 business days.

Non-Refundable Items

The following items cannot be returned or refunded:

• Opened supplements
• Opened tinctures
• Opened teas
• Opened skincare products
• Opened pet products
• Gift cards
• Products damaged through misuse

If you have any questions, please contact us before making a purchase.